Conditions of Use
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General Terms of Business, Version 09.03.2025
Table of content
- 1. Legal Reporting Requirements
- 2. Contract Formation
- 3. Prices, Delivery, Delivery Charges
- 4. Reservation of Proprietary Rights
- 5. Payment
- 6. Return of Items
- 7. Information of Conversion Rights
- 8. Defective Items
- 9. Place of Jurisdiction
- 10. Online Dispute Resolution
- 11. Privacy Policy
- 12. Redemption of Batteries
- 13. Code of Conduct
1. Legal Reporting Requirements
Diburnium GmbH
Thalkirchner Str. 5, 80337 Munich
Commercial Register HRB 258317, Local Court Munich
VAT ID: DE332276052, Tax Number: 143/129/30162
CEO: Siegfried Haderer
Customer Service - Office Hours between 12 am and 7 pm (working days)
Phone: +49 89 26019310
Fax: +49 89 26022977
Email: info@toy-versand.de
Web: https://shop.toy-versand.com
You can also use this address above to make a compliant or cancel your contract described in point 7.
2. Contract Formation
3. Prices, Delivery, Delivery Charges
Shipping within Germany
All prices include sales tax. No costs are added to the issued prices. Only if the order value falls below 80 € we will charge 3,90 € for the shipment. For C.O.D. (cash on delivery) we add 2,90 €.
Shipping to Austria
All prices include sales tax. No costs are added to the issued prices. Only if the order value falls below 100 € we will charge 5,90 € for the shipment.
Shipping Zone 1
Albania, Andorra, Belarus, Belgium, Bosnia, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Great Britain, Hungary, Ireland, Iceland, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldovia, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, Vatican City: All prices include sales tax. No costs are added to the issued prices. Only if the order value falls below 150 € we will charge 8,90 € for the shipment.
Shipping Zone 2
Algeria, Egypt, Georgia, Israel, Lebanon, Libya, Morocco, Russian Federation, Syria, Tunisia, Turkey: All prices include sales tax. No costs are added to the issued prices. Only if the order value falls below 250 € we will charge 25 € for the shipment.
Shipping Zone 3
Canada, China, India, Indonesia, Mexico, Philippines, Singapore, South Korea, Thailand, USA, Vietnam: All prices include sales tax. No costs are added to the issued prices. Only if the order value falls below 250 € we will charge 40 € for the shipment.
Shipping Zone 4
Argentina, Australia, Brasilia, New Zealand, South Africa and all other countries not mentioned: All prices include sales tax. Irrespective of the order value we will charge 55 € for the shipment.
The ordered items are shipped in a neutral packaging with insurance against loss, normally by Deutsche Post AG/DHL. Special requests are possible, additional costs would be at your expense. The ordered items are shipped as soon as possible, at latest within five working days, except there is a different delivery period mentioned in the description of the relevant article or there was a different delivery period explicitly agreed.
4. Reservation of Proprietary Rights
5. Payment
6. Return of Items
7. Conversion Rights
Information to Conversion Rights
According to the German civil code, you have the right to cancel the contract for the purchase of any item within 14 days. This period starts after the receipt of the items ordered by yourself or an authorized person. You are not required to give reasons for the cancellation (nevertheless we would appreciate to learn about your reasons) and declare the cancellation (e.g. by letter, fax, email, phone) to:
Diburnium GmbH
Thalkirchner Str. 5
80337 Munich
Phone: +49 89 26019310
Fax: +49 89 26022977
Email: info@toy-versand.de
Optionally you can use the provided form Conversion Rights. If you decide to cancel the contract in this way we’ll send you a confirmation promptly, e.g. by email. To meet the 14-days-deadline, it is sufficient to declare the contract cancellation on time.
Consequences of Cancellation:
In the case of a cancellation, the customer is obliged to return the items. We shall refund the relevant part of the purchase price of the item(s). In the case that the item(s) is/are returned only partly or in a worsened condition, the customer might be obliged to pay compensation for this. In the case that the worsening of the item is a result of a simple check of the properties and condition, the aforesaid shall not apply. For the refund we use the same payment method as you used during your purchase. You’ll never be charged a fee for the refund itself.
In the case of exercising the right of revocation, the charges for the return shipping is borne by the customer. A return of received payments must be fulfilled at the latest within 14 days from the day we got your notice of cancellation. You must return the received item(s) as soon as possible, at the latest within 14 days you sent the notice of cancellation.
End of Information to Conversion Rights
Cancelation exclusion:
The customer has no right to cancel the contract in case the items have been produced exclusively according to your individual orders or are meant to fit your personal requirements or are not suitable for a return due to their nature.
8. Defective Items
9. Place of Jurisdiction
10. Online Dispute Resolution
We are neither disposed nor legally obligated to participate in a dispute resolution of an arbitration board.
11. Privacy Policy
We collect and use your data for order processing, customer care and our own advertising purposes and for processing of your order and payment. For these purposes, it might be necessary to also communicate data to our service providers (e.g. DHL). These service providers do only use your data for the implementation of the order and payment. Illegal share of your data with third parties will not take place at any time.
For more detailed information please see the Information Heading Privacy Notice.