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Right of Rescission

Advice: You can print or download these Information concerning your Right of Rescission by an appropriate link at the bottom of this page. Get Adobe Reader for free to read pdf-Files if necessary: Download Adobe Reader

The informations below are to comply with legal requirements. For all informations about order processing, shipping costs, methods of payment and our terms and confitions please see the information section on the bottom.

Conversion right for consumers

Information to Conversion Rights and Instruction

Returns
Charges Agreement:

In the case of exercising the right of revocation, the charges for the return shipping is borne by the customer.

Conversion Rights:

According to the German civil code, you have the right to cancel the contract for the purchase of any item within 14 days. This period starts after the receipt of the items ordered by yourself or an authorized person. You are not required to give reasons for the cancellation (nevertheless we would appreciate to learn about your reasons) and declare the cancellation (e.g. by letter, fax, email, phone) to:

Toy-Versand, Diburnium Store e.K.
Thalkirchner Str. 5
Munich, 80337, Germany
Phone: +49 89 26019310
Fax: +49 89 26022977
Email: info@toy-versand.de

Optionally you can use the provided form Conversion Rights. If you decide to cancel the contract in this way we’ll send you a confirmation promptly, e.g. by email. To meet the 14-days-deadline, it is sufficient to declare the contract cancellation on time.

Consequences of Cancellation:

In the case of a cancellation, the customer is obliged to return the items. We shall refund the relevant part of the purchase price of the item(s). In the case that the item(s) is/are returned only partly or in a worsened condition, the customer might be obliged to pay compensation for this. In the case that the worsening of the item is a result of a simple check of the properties and condition, the aforesaid shall not apply. For the refund we use the same payment method as you used during your purchase. You’ll never be charged a fee for the refund itself.

In the case of exercising the right of revocation, the charges for the return shipping is borne by the customer. A return of received payments must be fulfilled at the latest within 14 days from the day we got your notice of cancellation. You must return the received item(s) as soon as possible, at the latest within 14 days you sent the notice of cancellation.

End of Information to Conversion Rights

Cancelation exclusion:
The customer has no right to cancel the contract in case the items have been produced exclusively according to your individual orders or are meant to fit your personal requirements or are not suitable for a return due to their nature.